We are committed to providing all our customers with the highest quality products and service. However, there may be individual occasions when products may be found to be faulty or defective and in these such cases we offer the returns facilities below.
Goods no longer required /incorrectly ordered by customer
If goods are no longer required or have been ordered incorrectly by you then these will be accepted back by Comm Store subject to the following:
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The goods to be returned are reported to comm-store within 7 working days of the delivery date and a returns number has been allocated by comm-store
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The goods and packaging are in perfect working order/condition and in our view, are suitable for resale
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The goods are to be returned by yourselves at your expense
Please note should the goods be found not to be in a saleable condition upon their return to Comm Store, we will be unable to issue the necessary credit and we will arrange return of the item(s) to you at your expense.
Incorrect/Missing Items
Should you find upon receipt of your order that there are goods that have are of insufficient quality then you need to inform us within 24 hours of the delivery so we can arrange for your order to be rectified.
Incorrect Product Delivered by Comm Store
In the event that an incorrect product has been delivered please contact us within 24 hour of the delivery. We will log details of your call and arrange for a Returns Number to be issued to you. Assuming that the error is Comm Store's and the goods are still of a saleable condition we will dispatch the correct goods to you and arrange for collection of the incorrect product. In order to try and minimize these issues we strongly recommend that you take time to study your order confirmations. These clearly highlight the goods ordered, dates of delivery and delivery addresses. If you are not currently receiving confirmations please contact us.
Bespoke Items - Trade Customers Only
(Items not listed on our Web Site)
Please note that all enquiries for non-stock and non-standard items should be confirmed in writing to Comm Store. As these are made specifically for you the product is not subject to the return policy, unless they are faulty. There is no facility for you to cancel these orders.
Cut Cable- Trade Customers Only
Please note that all cable that has been cut as per your instructions is non returnable, unless proven to be faulty.
Please note that we cannot accept liability for packages damaged during transit when being returned to Comm Store. It is the Customer's responsibility to wrap the product to prevent damage. Proof of postage is not proof of delivery and the Customer is strongly advised to send any returns via recorded delivery, registered post or courier, and to insure the goods for their full value.